/* ─── Reset & Base ─────────────────────────────────────────── */
*{margin:0;padding:0;box-sizing:border-box}
:root{
  --blue:#3b82f6;--indigo:#6366f1;--green:#10b981;--amber:#f59e0b;
  --red:#ef4444;--purple:#8b5cf6;--teal:#14b8a6;--pink:#ec4899;
  --gray-50:#f8fafc;--gray-100:#f1f5f9;--gray-200:#e2e8f0;
  --gray-300:#cbd5e1;--gray-400:#94a3b8;--gray-500:#64748b;
  --gray-600:#475569;--gray-700:#334155;--gray-800:#1e293b;
  --gray-900:#0f172a;
  --sidebar:240px;
  --header:60px;
}
body{font-family:'Segoe UI',system-ui,-apple-system,sans-serif;background:var(--gray-50);color:var(--gray-800);min-height:100vh;overflow-x:hidden}
a{text-decoration:none;color:inherit}
button{cursor:pointer;border:none;outline:none;font-family:inherit}
input,textarea,select{font-family:inherit;outline:none}
.hidden{display:none!important}

/* ─── Layout ────────────────────────────────────────────────── */
#app{display:flex;height:100vh;overflow:hidden}

/* ─── Sidebar ───────────────────────────────────────────────── */
#sidebar{width:var(--sidebar);background:var(--gray-900);display:flex;flex-direction:column;flex-shrink:0;transition:.3s}
.sidebar-logo{padding:18px 20px;display:flex;align-items:center;gap:10px;border-bottom:1px solid rgba(255,255,255,.08)}
.sidebar-logo-icon{width:36px;height:36px;background:linear-gradient(135deg,var(--blue),var(--indigo));border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.sidebar-logo-icon svg{width:20px;height:20px;fill:#fff}
.sidebar-logo-text{color:#fff;font-size:1rem;font-weight:700;white-space:nowrap}
.sidebar-logo-sub{color:var(--gray-400);font-size:.68rem;font-weight:400}
.sidebar-nav{flex:1;padding:12px 0;overflow-y:auto}
.nav-section{padding:6px 16px 4px;font-size:.65rem;font-weight:700;color:var(--gray-500);text-transform:uppercase;letter-spacing:.08em;margin-top:8px}
.nav-item{display:flex;align-items:center;gap:10px;padding:9px 16px;color:var(--gray-400);font-size:.875rem;font-weight:500;cursor:pointer;border-radius:8px;margin:1px 8px;transition:.15s;position:relative}
.nav-item:hover{background:rgba(255,255,255,.07);color:#fff}
.nav-item.active{background:linear-gradient(135deg,rgba(59,130,246,.25),rgba(99,102,241,.15));color:#fff;border:1px solid rgba(99,102,241,.2)}
.nav-item svg{width:18px;height:18px;flex-shrink:0;fill:currentColor}
.nav-badge{margin-left:auto;background:var(--red);color:#fff;font-size:.65rem;font-weight:700;padding:2px 7px;border-radius:20px;min-width:20px;text-align:center}
.nav-badge.green{background:var(--green)}
.nav-badge.amber{background:var(--amber)}
.sidebar-footer{padding:12px;border-top:1px solid rgba(255,255,255,.08)}
.agent-card{display:flex;align-items:center;gap:10px;padding:8px;border-radius:10px;background:rgba(255,255,255,.05)}
.agent-avatar{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;color:#fff;flex-shrink:0}
.agent-info{flex:1;min-width:0}
.agent-name{color:#fff;font-size:.85rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent-role{color:var(--gray-400);font-size:.7rem;text-transform:capitalize}
.logout-btn{padding:6px;color:var(--gray-400);border-radius:6px;background:transparent;transition:.15s}
.logout-btn:hover{color:var(--red);background:rgba(239,68,68,.1)}
.logout-btn svg{width:16px;height:16px;fill:currentColor;display:block}

/* ─── Main Area ─────────────────────────────────────────────── */
#main{flex:1;display:flex;flex-direction:column;overflow:hidden}

/* ─── Top Header ────────────────────────────────────────────── */
#header{height:var(--header);background:#fff;border-bottom:1px solid var(--gray-200);display:flex;align-items:center;padding:0 20px;gap:12px;flex-shrink:0}
#header h2{font-size:1.05rem;font-weight:700;color:var(--gray-800);flex:1}
.header-actions{display:flex;align-items:center;gap:8px}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:8px;font-size:.875rem;font-weight:600;cursor:pointer;transition:.15s;border:none}
.btn svg{width:16px;height:16px;fill:currentColor}
.btn-primary{background:linear-gradient(135deg,var(--blue),var(--indigo));color:#fff}
.btn-primary:hover{opacity:.9;transform:translateY(-1px)}
.btn-secondary{background:var(--gray-100);color:var(--gray-700);border:1px solid var(--gray-200)}
.btn-secondary:hover{background:var(--gray-200)}
.btn-success{background:var(--green);color:#fff}
.btn-success:hover{opacity:.9}
.btn-danger{background:var(--red);color:#fff}
.btn-danger:hover{opacity:.9}
.btn-sm{padding:6px 12px;font-size:.8rem}
.btn-ghost{background:transparent;color:var(--gray-500);padding:6px 10px}
.btn-ghost:hover{background:var(--gray-100);color:var(--gray-700)}
.btn-icon{padding:7px;border-radius:8px;background:var(--gray-100);color:var(--gray-600)}
.btn-icon:hover{background:var(--gray-200)}
.btn-icon svg{width:16px;height:16px;fill:currentColor;display:block}

/* ─── Content Area ──────────────────────────────────────────── */
#content{flex:1;overflow-y:auto;padding:20px}

/* ─── Page Sections ─────────────────────────────────────────── */
.page{display:none}
.page.active{display:block}

/* ─── Stats Cards ───────────────────────────────────────────── */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px;margin-bottom:20px}
.stat-card{background:#fff;border-radius:12px;padding:16px 18px;border:1px solid var(--gray-200);position:relative;overflow:hidden}
.stat-card::before{content:'';position:absolute;top:0;right:0;width:60px;height:60px;border-radius:50%;opacity:.1;transform:translate(15px,-15px)}
.stat-card.blue::before{background:var(--blue)}
.stat-card.green::before{background:var(--green)}
.stat-card.amber::before{background:var(--amber)}
.stat-card.red::before{background:var(--red)}
.stat-card.purple::before{background:var(--purple)}
.stat-card.teal::before{background:var(--teal)}
.stat-label{font-size:.75rem;font-weight:600;color:var(--gray-500);text-transform:uppercase;letter-spacing:.05em}
.stat-value{font-size:1.8rem;font-weight:800;color:var(--gray-900);margin:4px 0}
.stat-sub{font-size:.75rem;color:var(--gray-400)}
.stat-icon{position:absolute;top:14px;right:16px;width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center}
.stat-icon svg{width:18px;height:18px;fill:#fff}
.stat-card.blue .stat-icon{background:var(--blue)}
.stat-card.green .stat-icon{background:var(--green)}
.stat-card.amber .stat-icon{background:var(--amber)}
.stat-card.red .stat-icon{background:var(--red)}
.stat-card.purple .stat-icon{background:var(--purple)}
.stat-card.teal .stat-icon{background:var(--teal)}

/* ─── Filters Bar ───────────────────────────────────────────── */
.filters-bar{background:#fff;border:1px solid var(--gray-200);border-radius:12px;padding:12px 16px;display:flex;align-items:center;gap:10px;margin-bottom:16px;flex-wrap:wrap}
.filter-tabs{display:flex;gap:4px}
.filter-tab{padding:6px 14px;border-radius:20px;font-size:.8rem;font-weight:600;cursor:pointer;transition:.15s;border:1.5px solid transparent;color:var(--gray-500);background:var(--gray-100)}
.filter-tab:hover{background:var(--gray-200)}
.filter-tab.active{background:linear-gradient(135deg,var(--blue),var(--indigo));color:#fff;border-color:transparent}
.search-box{display:flex;align-items:center;gap:8px;background:var(--gray-50);border:1.5px solid var(--gray-200);border-radius:8px;padding:7px 12px;flex:1;min-width:180px}
.search-box svg{width:15px;height:15px;fill:var(--gray-400);flex-shrink:0}
.search-box input{border:none;background:transparent;font-size:.875rem;color:var(--gray-700);width:100%}
.search-box input::placeholder{color:var(--gray-400)}
select.filter-select{padding:7px 10px;border:1.5px solid var(--gray-200);border-radius:8px;font-size:.8rem;color:var(--gray-600);background:#fff;cursor:pointer}
select.filter-select:focus{border-color:var(--blue)}

/* ─── Ticket List ───────────────────────────────────────────── */
.ticket-list{display:flex;flex-direction:column;gap:8px}
.ticket-row{background:#fff;border:1.5px solid var(--gray-200);border-radius:12px;padding:14px 16px;display:flex;align-items:center;gap:14px;cursor:pointer;transition:.15s}
.ticket-row:hover{border-color:var(--blue);box-shadow:0 0 0 3px rgba(59,130,246,.08)}
.ticket-row.urgent-border{border-left:4px solid var(--red)}
.ticket-row.high-border{border-left:4px solid var(--amber)}
.ticket-row.medium-border{border-left:4px solid var(--blue)}
.ticket-row.low-border{border-left:4px solid var(--gray-300)}
.ticket-number{font-size:.72rem;font-weight:700;color:var(--gray-400);font-family:monospace;white-space:nowrap}
.ticket-main{flex:1;min-width:0}
.ticket-subject{font-size:.9rem;font-weight:600;color:var(--gray-800);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-meta{display:flex;align-items:center;gap:10px;margin-top:4px;flex-wrap:wrap}
.ticket-customer{font-size:.78rem;color:var(--gray-500)}
.ticket-time{font-size:.75rem;color:var(--gray-400)}
.ticket-badges{display:flex;align-items:center;gap:6px;flex-shrink:0}
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:20px;font-size:.72rem;font-weight:700;text-transform:capitalize}
.badge-status-open{background:#eff6ff;color:#1d4ed8}
.badge-status-in_progress{background:#f0fdf4;color:#15803d}
.badge-status-waiting{background:#fffbeb;color:#92400e}
.badge-status-resolved{background:#f0fdf4;color:#166534}
.badge-status-closed{background:var(--gray-100);color:var(--gray-500)}
.badge-priority-urgent{background:#fef2f2;color:#dc2626;border:1px solid #fecaca}
.badge-priority-high{background:#fffbeb;color:#d97706}
.badge-priority-medium{background:#eff6ff;color:#2563eb}
.badge-priority-low{background:var(--gray-100);color:var(--gray-500)}
.badge-cat{background:#f5f3ff;color:#6d28d9}
.badge-source-whatsapp{background:#dcfce7;color:#166534}
.badge-source-portal{background:#eff6ff;color:#1d4ed8}
.agent-pill{display:flex;align-items:center;gap:5px;padding:3px 8px;border-radius:20px;background:var(--gray-100);font-size:.72rem;color:var(--gray-600);font-weight:600}
.agent-dot{width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.6rem;font-weight:700;color:#fff}
.unassigned-dot{width:20px;height:20px;border-radius:50%;background:var(--gray-200);display:flex;align-items:center;justify-content:center}
.unassigned-dot svg{width:10px;height:10px;fill:var(--gray-400)}

/* ─── Ticket Detail Panel ───────────────────────────────────── */
#ticketPanel{position:fixed;top:0;right:-700px;width:680px;height:100vh;background:#fff;box-shadow:-4px 0 30px rgba(0,0,0,.12);display:flex;flex-direction:column;transition:.3s cubic-bezier(.4,0,.2,1);z-index:200}
#ticketPanel.open{right:0}
.panel-overlay{position:fixed;inset:0;background:rgba(0,0,0,.3);z-index:199;display:none;backdrop-filter:blur(2px)}
.panel-overlay.show{display:block}
.panel-header{padding:14px 18px;border-bottom:1px solid var(--gray-200);display:flex;align-items:flex-start;gap:12px}
.panel-header-left{flex:1;min-width:0}
.panel-ticket-number{font-size:.75rem;font-weight:700;color:var(--gray-400);font-family:monospace}
.panel-subject{font-size:1.05rem;font-weight:700;color:var(--gray-900);margin:2px 0}
.panel-header-actions{display:flex;align-items:center;gap:6px;flex-shrink:0}
.panel-info{padding:12px 18px;border-bottom:1px solid var(--gray-200);display:flex;flex-wrap:wrap;gap:10px}
.info-item{display:flex;flex-direction:column;min-width:120px}
.info-label{font-size:.68rem;font-weight:700;text-transform:uppercase;color:var(--gray-400);letter-spacing:.05em}
.info-value{font-size:.85rem;color:var(--gray-700);margin-top:2px;font-weight:500}
.panel-actions{padding:10px 18px;border-bottom:1px solid var(--gray-200);display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.status-select,  .assign-select{padding:7px 10px;border:1.5px solid var(--gray-200);border-radius:8px;font-size:.82rem;color:var(--gray-700);background:#fff;cursor:pointer}
.status-select:focus,.assign-select:focus{border-color:var(--blue)}
.messages-area{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:12px;background:var(--gray-50)}
.msg-bubble{max-width:85%;padding:10px 14px;border-radius:14px;font-size:.875rem;line-height:1.5}
.msg-bubble.customer{background:#fff;border:1px solid var(--gray-200);border-bottom-left-radius:4px;align-self:flex-start}
.msg-bubble.agent{background:linear-gradient(135deg,var(--blue),var(--indigo));color:#fff;border-bottom-right-radius:4px;align-self:flex-end}
.msg-bubble.ai{background:linear-gradient(135deg,#f5f3ff,#ede9fe);border:1px solid #ddd6fe;border-bottom-left-radius:4px;align-self:flex-start}
.msg-bubble.system{background:var(--gray-100);color:var(--gray-500);align-self:center;font-size:.78rem;border-radius:20px;padding:4px 14px;max-width:100%;font-style:italic}
.msg-bubble.private{background:#fffbeb;border:1px dashed var(--amber);align-self:flex-end}
.msg-meta{font-size:.7rem;margin-top:4px;opacity:.7}
.msg-sender{font-weight:700;font-size:.75rem;margin-bottom:3px}
.msg-sender.customer{color:var(--blue)}
.msg-sender.ai{color:var(--purple)}
.msg-text{white-space:pre-wrap;word-break:break-word}
.private-label{font-size:.65rem;background:var(--amber);color:#fff;padding:1px 6px;border-radius:4px;margin-left:6px}
.reply-area{padding:14px 18px;border-top:1px solid var(--gray-200);background:#fff}
.reply-tabs{display:flex;gap:6px;margin-bottom:10px}
.reply-tab{padding:5px 12px;border-radius:6px;font-size:.78rem;font-weight:600;cursor:pointer;background:var(--gray-100);color:var(--gray-500);border:none;transition:.15s}
.reply-tab.active{background:var(--blue);color:#fff}
.reply-tools{display:flex;gap:6px;margin-bottom:8px;align-items:center}
.reply-tools button{padding:5px 10px;font-size:.75rem;font-weight:600;border-radius:6px;border:1px solid var(--gray-200);background:#fff;color:var(--gray-600);cursor:pointer;display:flex;align-items:center;gap:4px;transition:.15s}
.reply-tools button:hover{background:var(--gray-100)}
.reply-tools button svg{width:13px;height:13px;fill:currentColor}
.reply-input{width:100%;min-height:80px;max-height:180px;padding:10px 12px;border:1.5px solid var(--gray-200);border-radius:10px;font-size:.875rem;resize:vertical;color:var(--gray-800)}
.reply-input:focus{border-color:var(--blue)}
.reply-footer{display:flex;justify-content:space-between;align-items:center;margin-top:8px}
.ai-badge{font-size:.72rem;color:var(--purple);font-weight:600;display:flex;align-items:center;gap:4px}
.ai-badge svg{width:14px;height:14px;fill:currentColor}

/* ─── AI Indicator ──────────────────────────────────────────── */
.ai-chip{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:20px;background:#f5f3ff;color:#6d28d9;font-size:.72rem;font-weight:700;border:1px solid #ddd6fe}
.ai-chip svg{width:12px;height:12px;fill:currentColor}
.sentiment-positive{color:var(--green)}
.sentiment-negative,.sentiment-frustrated{color:var(--red)}
.sentiment-neutral{color:var(--gray-400)}

/* ─── Modal ─────────────────────────────────────────────────── */
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:500;display:flex;align-items:center;justify-content:center;backdrop-filter:blur(3px);padding:16px}
.modal{background:#fff;border-radius:16px;width:100%;max-width:520px;max-height:90vh;overflow-y:auto;box-shadow:0 25px 60px rgba(0,0,0,.25)}
.modal-header{padding:18px 20px;border-bottom:1px solid var(--gray-200);display:flex;align-items:center;justify-content:space-between}
.modal-header h3{font-size:1rem;font-weight:700}
.modal-close{padding:6px;border-radius:6px;background:transparent;color:var(--gray-400);cursor:pointer;font-size:1.2rem;line-height:1;border:none}
.modal-close:hover{background:var(--gray-100);color:var(--gray-700)}
.modal-body{padding:20px}
.modal-footer{padding:14px 20px;border-top:1px solid var(--gray-200);display:flex;justify-content:flex-end;gap:8px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.form-group{margin-bottom:14px}
.form-group label{display:block;font-size:.82rem;font-weight:600;color:var(--gray-600);margin-bottom:5px}
.form-group input,.form-group select,.form-group textarea{width:100%;padding:9px 11px;border:1.5px solid var(--gray-200);border-radius:8px;font-size:.875rem;color:var(--gray-800);transition:.15s}
.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(59,130,246,.1)}
.form-group textarea{resize:vertical;min-height:80px}

/* ─── KB / Articles ─────────────────────────────────────────── */
.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px}
.kb-card{background:#fff;border:1.5px solid var(--gray-200);border-radius:12px;padding:16px;cursor:pointer;transition:.15s}
.kb-card:hover{border-color:var(--blue);box-shadow:0 0 0 3px rgba(59,130,246,.08)}
.kb-card-title{font-size:.9rem;font-weight:700;color:var(--gray-800);margin-bottom:6px}
.kb-card-cat{font-size:.72rem;font-weight:700;color:var(--blue);text-transform:capitalize;margin-bottom:8px}
.kb-card-meta{display:flex;gap:12px;font-size:.72rem;color:var(--gray-400)}

/* ─── Analytics ─────────────────────────────────────────────── */
.chart-card{background:#fff;border:1px solid var(--gray-200);border-radius:12px;padding:16px}
.chart-title{font-size:.85rem;font-weight:700;color:var(--gray-700);margin-bottom:12px}
.bar-chart{display:flex;align-items:flex-end;gap:4px;height:120px}
.bar-col{display:flex;flex-direction:column;align-items:center;flex:1;gap:4px}
.bar{width:100%;background:linear-gradient(180deg,var(--blue),var(--indigo));border-radius:4px 4px 0 0;min-height:2px;transition:.3s}
.bar-label{font-size:.6rem;color:var(--gray-400);text-align:center;white-space:nowrap;overflow:hidden;width:100%}
.pie-list{display:flex;flex-direction:column;gap:8px}
.pie-row{display:flex;align-items:center;gap:8px}
.pie-color{width:10px;height:10px;border-radius:2px;flex-shrink:0}
.pie-label{flex:1;font-size:.8rem;color:var(--gray-600);text-transform:capitalize}
.pie-val{font-size:.8rem;font-weight:700;color:var(--gray-800)}
.pie-pct{font-size:.72rem;color:var(--gray-400)}

/* ─── Canned Responses ──────────────────────────────────────── */
.canned-list{display:flex;flex-direction:column;gap:8px}
.canned-item{background:#fff;border:1.5px solid var(--gray-200);border-radius:10px;padding:12px 14px;display:flex;gap:12px;align-items:flex-start}
.canned-body{flex:1;min-width:0}
.canned-title{font-size:.875rem;font-weight:700;color:var(--gray-800)}
.canned-preview{font-size:.78rem;color:var(--gray-500);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.canned-actions{display:flex;gap:6px;flex-shrink:0}

/* ─── Agents ─────────────────────────────────────────────────── */
.agents-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px}
.agent-card-full{background:#fff;border:1.5px solid var(--gray-200);border-radius:12px;padding:16px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px}
.agent-avatar-lg{width:56px;height:56px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.2rem;font-weight:800;color:#fff;position:relative}
.online-dot{position:absolute;bottom:2px;right:2px;width:12px;height:12px;border-radius:50%;border:2px solid #fff}
.online-dot.on{background:var(--green)}
.online-dot.off{background:var(--gray-300)}
.agent-card-name{font-size:.95rem;font-weight:700;color:var(--gray-800)}
.agent-card-role{font-size:.75rem;color:var(--gray-400);text-transform:capitalize}
.agent-card-actions{display:flex;gap:6px;margin-top:4px}

/* ─── Toast ──────────────────────────────────────────────────── */
#toastContainer{position:fixed;bottom:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:8px}
.toast{padding:12px 16px;border-radius:10px;color:#fff;font-size:.875rem;font-weight:600;box-shadow:0 4px 15px rgba(0,0,0,.2);animation:slideIn .3s ease;display:flex;align-items:center;gap:8px;max-width:320px}
.toast.success{background:var(--green)}
.toast.error{background:var(--red)}
.toast.info{background:var(--blue)}
.toast.warning{background:var(--amber);color:var(--gray-900)}
@keyframes slideIn{from{transform:translateX(100%);opacity:0}to{transform:none;opacity:1}}

/* ─── Loading ─────────────────────────────────────────────────── */
.loading{display:flex;align-items:center;justify-content:center;padding:40px;color:var(--gray-400)}
.spinner{width:24px;height:24px;border:3px solid var(--gray-200);border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite;margin-right:10px}
@keyframes spin{to{transform:rotate(360deg)}}

/* ─── Empty state ─────────────────────────────────────────────── */
.empty-state{text-align:center;padding:60px 20px;color:var(--gray-400)}
.empty-state svg{width:48px;height:48px;fill:currentColor;margin-bottom:12px;opacity:.5}
.empty-state h3{font-size:1rem;font-weight:700;color:var(--gray-600);margin-bottom:4px}
.empty-state p{font-size:.85rem}

/* ─── Notification badge ──────────────────────────────────────── */
.notif-ring{position:relative}
.notif-count{position:absolute;top:-4px;right:-4px;width:16px;height:16px;background:var(--red);color:#fff;border-radius:50%;font-size:.6rem;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid #fff}

/* ─── SLA indicators ─────────────────────────────────────────── */
.sla-ok{color:var(--green)}
.sla-warn{color:var(--amber)}
.sla-breach{color:var(--red);font-weight:700}

/* ─── API Keys ───────────────────────────────────────────────── */
.provider-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:8px;margin-top:6px}
.provider-card{border:2px solid var(--gray-200);border-radius:10px;padding:10px 8px;text-align:center;cursor:pointer;transition:.15s;background:#fff}
.provider-card:hover{border-color:var(--blue);background:var(--gray-50)}
.provider-card.selected{border-color:var(--blue);background:#eff6ff;box-shadow:0 0 0 3px rgba(59,130,246,.12)}
.provider-card .p-logo{font-size:1.5rem;margin-bottom:4px;line-height:1}
.provider-card .p-name{font-size:.72rem;font-weight:700;color:var(--gray-700)}
.provider-card .p-sub{font-size:.65rem;color:var(--gray-400);margin-top:1px}
.apikey-table{width:100%;border-collapse:collapse;background:#fff;border-radius:12px;overflow:hidden;border:1px solid var(--gray-200)}
.apikey-table th{background:var(--gray-50);padding:10px 14px;text-align:left;font-size:.75rem;font-weight:700;color:var(--gray-500);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--gray-200)}
.apikey-table td{padding:12px 14px;font-size:.855rem;color:var(--gray-700);border-bottom:1px solid var(--gray-100);vertical-align:middle}
.apikey-table tr:last-child td{border-bottom:none}
.apikey-table tr:hover td{background:var(--gray-50)}
.key-masked{font-family:monospace;font-size:.82rem;color:var(--gray-500);letter-spacing:.05em}
.active-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:20px;font-size:.72rem;font-weight:700}
.active-badge.on{background:#dcfce7;color:#15803d}
.active-badge.off{background:var(--gray-100);color:var(--gray-400)}
.active-dot{width:7px;height:7px;border-radius:50%;background:currentColor}
.provider-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:20px;background:var(--gray-100);font-size:.78rem;font-weight:600;color:var(--gray-700)}
.provider-pill .emoji{font-size:.9rem}
.url-chip{font-family:monospace;font-size:.75rem;color:var(--blue);background:#eff6ff;padding:2px 8px;border-radius:6px;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:inline-block}
.test-result-ok{color:var(--green);font-size:.78rem;font-weight:700}
.test-result-fail{color:var(--red);font-size:.78rem;font-weight:700}

/* ─── Responsive ──────────────────────────────────────────────── */
@media(max-width:768px){
  #sidebar{position:fixed;left:-240px;z-index:300;height:100vh}
  #sidebar.mobile-open{left:0}
  .panel-overlay.show{display:block;z-index:299}
  #ticketPanel{width:100%;right:-100%}
}